Therapeutic Support Worker - Remote

About the Role

Our client is seeking a compassionate and dedicated Therapeutic Support Worker to provide vital assistance to clients in a fully remote setting. This role focuses on offering emotional and practical support, helping individuals manage their conditions and improve their daily lives. You will engage with clients through various digital platforms, offering guidance, encouragement, and connection. This is an ideal opportunity for a caring individual to contribute significantly to client well-being while enjoying the flexibility and autonomy of working from home, serving individuals across Nelspruit and the wider Mpumalanga region.

Key Responsibilities

• Provide consistent and empathetic emotional support to clients via phone and video calls.
• Assist clients with daily living tasks and personal care routines, as guided remotely.
• Monitor client well-being and report any concerns to the supervisory team promptly.
• Facilitate engagement in therapeutic activities and promote positive coping strategies.
• Maintain accurate and confidential client records using designated software.
• Collaborate with the wider support team to ensure coordinated and effective care delivery.
• Offer practical advice and support on managing day‑to‑day challenges.

Requirements

• A relevant qualification in healthcare, social work, or a related field is advantageous.
• Previous experience in a support role, preferably with vulnerable individuals.
• Exceptional communication and active listening skills.
• High level of empathy, patience, and resilience.
• Proficiency in using digital communication tools and maintaining virtual client interactions.
• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary and remote work allowance.
• Fully remote position offering significant work-life balance.
• Comprehensive training and ongoing professional development.
• Supportive team environment and regular supervision.
• Opportunity to make a direct positive impact on clients' lives from a distance.